Clear expectations help us protect your time, your treatment experience, and the time reserved for every Skin Studio EK client.
If you are new to Skin Studio EK and are unsure where to begin, the Renewal Ritual is a wonderful starting point. Your skin will be assessed and your treatment personalized.
No. Personalized enhancements are recommended when appropriate based on your skin, goals, and treatment plan.
Frequency depends on your skin and goals. We will recommend a realistic maintenance schedule rather than a one-size-fits-all plan.
Please disclose medications, allergies, recent injectables or procedures, prescription skincare, active skin conditions, and anything else that could affect treatment safety.
Skin Studio EK does not provide facial treatments during pregnancy. Clients who are trying to become pregnant or nursing may receive appropriately adjusted services when treatment is suitable.
A $25 deposit reserves your appointment and is applied toward your service total.
Please provide at least 24 hours’ notice. Each client receives one courtesy waiver for a first late cancellation or missed appointment. After the courtesy waiver has been used, a late cancellation or no-show results in forfeiture of the $25 deposit, and a new deposit is required to reserve another appointment. Genuine emergencies may be considered at Skin Studio EK’s discretion.
Your appointment will still end at the originally scheduled time to protect the next client’s reservation, and the full scheduled treatment price applies. If there is not enough time to perform the treatment safely or properly, the appointment may need to be rescheduled.
Series are non-refundable and non-transferable and expire 12 months from purchase. The 24-hour cancellation requirement applies. Missed-series-session terms will be provided in the series agreement.
A parent or legal guardian must complete and sign consent before treatment. For younger teens, a parent or guardian should be present for the initial consultation.
Please reschedule if you have a fever, contagious illness, active cold or flu symptoms, or another condition that could affect treatment or others in the studio.
Safety comes before completing a service. A treatment may be modified, postponed, or declined when appropriate based on health history, medications, skin condition, or recent procedures.
Unopened, unused retail products may be returned within 14 days. If you experience a genuine adverse reaction to a product recommended by Skin Studio EK, please contact the studio so an appropriate exchange or studio credit can be considered.
Every person’s skin responds differently. Treatments and home-care recommendations are individualized, and specific cosmetic results cannot be guaranteed.
Our policies are designed to protect a thoughtful, unrushed experience for every client while allowing room for genuine circumstances and human understanding.